Order Delivery

Lux-e-lux delivers in the UAE, with the delivery methods outlined below. We’re constantly striving to improve your experience, and are working on introducing more delivery methods across our channels. Kindly continue checking back for any updates. Deliveries to your address take place between 9:00am – 11 PM. 

Delivery charges will be calculated at checkout.

Same Day deliveries must be placed before 12 PM to receive order on the same day and Next Day Deliveries before 2 PM (excluding public holidays).

Orders placed outside of working hours (9am-6pm), after the cut-off time and/or during any UAE public holiday will be deemed placed on the first UAE working day following the Order’s submission. Delivery timelines are estimates, see further details below. Order delivery may face delays during promotional activity, sale season and public holidays — during this time, same-day delivery and next-day delivery may not be available. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery. 

General Delivery Conditions

Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Weekends.

Address Changes & Tracking

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. 

A tracking number will be provided to you once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the customer care team on email [email protected]